Terms of Service

1. Introduction

Welcome to Bella Strands. These Terms of Service ("Terms") govern your use of our website, located at bellastrands.com.au (the "Site"), and the hair salon services offered by Bella Strands ("Services"). By accessing or using our Site and Services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our Site or Services. If you do not agree to all the terms and conditions of this agreement, you may not access the Site or use any of our Services.

2. Eligibility

You must be at least 18 years of age to use our Services independently. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian. By using our Services, you represent and warrant that you meet all eligibility requirements.

3. Appointments and Cancellations

When booking an appointment with Bella Strands, you agree to the following terms:

• Booking Confirmation: Your appointment is not confirmed until you receive a confirmation email or text message from us.
• Cancellation Policy: We require a minimum of 24 hours' notice for cancellations. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50% of the scheduled service.
• No-Show Policy: If you fail to attend your appointment without notice, you may be charged the full price of the scheduled service.
• Late Arrivals: If you arrive late, we will do our best to accommodate you, but your service may need to be modified or rescheduled.

4. Payment Terms

Payment for all services is due at the time services are rendered. We accept cash, credit cards, and select digital payment methods. Prices for services may change at any time at our discretion. If you have pre-paid for a service package, those services will be honored at the original price for the duration of the package.

Gift certificates and promotional offers are subject to specific terms and conditions which will be communicated at the time of purchase or offer.

5. Health and Safety

By booking an appointment, you confirm that you have no medical conditions that might be affected by the services provided. It is your responsibility to inform our staff of any allergies, sensitivities, or medical conditions before your service begins.

We reserve the right to refuse service to anyone if we believe that providing services might pose a health or safety risk to you or our staff.

6. Website Use

While using our Site, you agree not to:

• Use the Site in any way that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site
• Use any robot, spider, or other automatic device to access the Site
• Introduce any viruses, Trojan horses, worms, or other material which is malicious or technologically harmful
• Attempt to gain unauthorized access to any portion of the Site

7. Intellectual Property

The Site and its original content, features, and functionality are owned by Bella Strands and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.

8. User Content

By posting, uploading, or submitting content to our Site or social media channels, including but not limited to photos of your hair styling results, reviews, or comments, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publicly display, reproduce, and distribute such content on our Site and social media channels for promotional purposes.

9. Disclaimer of Warranties

Our Site and Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not guarantee that our Site will be secure or free from bugs or viruses.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Bella Strands shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site or Services.

11. Indemnification

You agree to defend, indemnify, and hold harmless Bella Strands, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site or Services.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on this page with a new effective date. Your continued use of the Site after any changes to the Terms constitutes your acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Phone: (02) 9876 5432
Address: 123 Beauty Lane, Sydney NSW 2000